The same customer calls the helpdesk every Friday with the exact same issue. The computer locks up when loading payroll files. The solution is to download the file before attempting to open it. Which of the following is the BEST way to help the user resolve this problem instead of the weekly call?
A. Document the issue again; inform a manager, and the customer's manager of the situation.
B. Configure Volume Shadow Copy service on the customer's computer and notify the user that
this is the preferred method.
C. Tell the customer to download the file before attempting to open it.
D. Set the file to be available offline so the customer is always using the local copy.
Answer: D. Set the file to be available offline so the customer is always using the local copy.
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