Thanks to a brainstorm on the part of Yolanda, chief operations officer for Top Mart Building Supply, the company just had a very productive afternoon. Top management, along with sales personnel and front-line workers, sat down together in a number of break-out sessions that gave employees an opportunity to discuss their ideas, wish lists, complaints, and so forth. This is an example of

a. upward communication
b. boundarylessness
c. open-book management
d. coaching
e. reflection


a. upward communication

Art & Culture

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The portrait bust of Nefertiti shows:

a. Curly hair b. No face c. A long neck d. Large breasts

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A hook is

a) a transition from one section of music to another b) a catchy phrase that recurs frequently c) a key change d) a suggestive lyric that might have two meanings

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Which composer is known primarily for piano music, and giving them humorous (or ludicrous) titles, such as "Three Truly Limp Preludes (For a Dog)."

A) Charles Ives B) Sergei Prokofiev C) George Gershwin D) Erik Satie

Art & Culture

How does Charles Garnier's Opéra (Fig. 31-2) illustrate the Academic practice of historicism?

A. It was built with Classical materials and engineering techniques. B. Its design was based on Baroque architectural forms. C. Its primary function was to entertain the French social elite. D. It was part of urban planning efforts to redesign the medieval city of Paris.

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