Building quality into services can be
A. improved by giving employees the authority to correct a problem on their own.
B. accomplished easily by spending more.
C. accomplished easily with surprise quality inspections.
D. considered unnecessary unless the service is guaranteed.
E. accomplished without top-level support because it is such a simple idea.
Answer: A
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The bankruptcy of the principal is not a valid reason to terminate an agency.
Answer the following statement true (T) or false (F)
When converting to a new system, which cutover method is the most conservative?
a. cold turkey cutover b. phased cutover c. parallel operation cutover d. data coupling cutover
Fredrick's manufacturing business is finding it difficult to compete with a business that is comparable in size and makes a similar product. He has increased the number of his salesmen to contact potential clients, has a bank that gives him a better interest rate on his line of credit, and utilizes the benefits of day-light-savings time to adjust the lighting in the plant, but these actions seem to be inefficient to make his business competitive. With the facts given, which of the following would be most helpful in improving productivity at his business?
A. He should utilize lean manufacturing. B. He should invest more money in equipment. C. He should try to satisfy customer needs with quality goods and services. D. He should lobby the government to change policies to ensure unreasonable regulations will stop hindering productivity.
In many organizations, downward communication is often ________.
A. inaccurate B. inadequate C. incomplete D. All of the above.