Why is it important to determine the process boundaries?

What will be an ideal response?


The process should be studied from the customer's point-of-view. It is the customer who determines the boundaries of the process. Once it is understood how the customer views the process, the process boundaries can be established. True process improvement comes from a knowledge of what adds value or meaning for a customer. Not looking at the process from a customer viewpoint often leads to a narrow definition of the process, narrow process boundaries. This narrow definition of the process boundaries limits improvement efforts because it fails to study the customer experience.

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Fill in the blank(s) with the appropriate word(s).

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What does the acronym EST represent in the truck service industry?

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Refer to the accompanying figure. What changes occur if the stop button is momentarily pressed?

What will be an ideal response?

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