Sally Hodges manages the housekeeping staff at a luxury resort. Most of the workers she interacts with are originally from Guatemala. Sally has decided to take a course in Spanish in order to communicate better with her staff
She is developing her ________ skills.A) interpersonal
B) technical
C) leadership
D) conceptual
E) decision-making
A
Explanation: A) Interpersonal skills help a manager develop trust and loyalty with employees and can motivate the employees to perform better. It is increasingly important for managers to recognize the different cultures and backgrounds of employees in an organization. Sally is making an important step toward communicating better with her employees and acknowledging their cultural differences. These interpersonal or human relations skills will help her achieve higher goals with her staff.
You might also like to view...
Which one of the following is not an advantage of forming a corporation?
a. A corporation exists separately from its owners. b. A corporation's creditors usually may not go beyond the assets of the corporation to satisfy their claims. c. The corporate form is suited for raising large amounts of money from numbers of capital shareholders. d. Corporations must satisfy many requirements such as those required by the Sarbanes-Oxley Act of 2002.
Section 406 of the ______________ requires that companies that are publicly traded disclose whether or not they have a code of ethics.
a. Robinson-Patman b. Sherman Antitrust Act c. Foreign Corrupt Practices Act d. Sarbanes-Oxley Act
It is an effective practice for a group leader to judge every idea expressed in a meeting
Indicate whether the statement is true or false
Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is the crossover point between process A and process B?
A) 50 units B) 200 units C) $2,500 D) $5,000 E) $9,500