Why should service technicians be familiar with company pricing policies?
A) Technicians should always try to use parts and refrigerant that are on sale first.
B) Cost is the often the foremost question in the customer's mind.
C) The technician should always try to sell the service customer new equipment.
D) Most customers are not concerned with the cost, leaving the technician entirely in charge of repair costs.
B
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What will be an ideal response?
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What will be an ideal response?