Differentiate between programmed and nonprogrammed decisions. Which type is more typical for managerial decisions?
What will be an ideal response?
With programmed decisions, the problem is frequent, repetitive, and routine, with much certainty regarding cause-and-effect relationships. The decision procedure depends on policies, rules, and definite procedures. With nonprogrammed decisions, the problem is novel and unstructured, with much uncertainty regarding cause-and-effect relationships. The decision procedure needs creativity, intuition, tolerance for ambiguity, and creative problem solving. Lack of structure is typical of managerial decisions. Usually there is no automatic procedure to follow. Problems are novel and unstructured, leaving the decision maker uncertain about how to proceed. In other words, a manager's decisions most often have the characteristics of nonprogrammed decisions.
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