Identify whether the statements pertaining to overcoming resistance are do's or don'ts.

A. Understand why people resist change.
B. Discuss the pros and cons.
C. Persuade and encourage team members.
D. Let misunderstandings linger.
E. Demand that team members complete tasks and meet goals.


A. Do
B. Do
C. Do
D. Don't
E. Don't

Business

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What factor conceptually distinguishes external auditing and internal auditing?

a. Tests of controls b. Substantive tests c. Education d. Constituencies

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On the day you give your speech, be sure to

a. walk deliberately to the front of a room. b. walk shyly to the front of a room. c. not walk to the front of the room but instead stay among audience members. d. walk out of the speaking room.

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The sorting process implies that a retailer typically purchases _____

a. from domestic suppliers b. directly from a manufacturer c. from multiple manufacturers d. from a single manufacturer

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