Which of the following can be said regarding customer service?
A. Only large companies that deal with many customers need to worry about good customer service.
B. Good customer service alone doesn't necessarily make customers happy.
C. Research suggests that it takes more money to keep a current customer than to acquire a new one.
D. Customers are getting used to poor customer service and it doesn't bother them that much.
E. Good customer service is not necessary for B2B transactions.
Answer: B
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Indicate whether the statement is true or false
The type of product costing system used by a company is dictated by the
A) project manager. B) production process. C) company president. D) plant supervisor.
The adjustment for changes in operating working capital accounts depends in part on a firm's rate of growth. Some firms use short- or long-term borrowing or equity financing, which is
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