Offers for both bilateral and unilateral contracts involve a promise by the offeror
Indicate whether the statement is true or false
TRUE
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A policy change is an example of what type of message?
A) Goodwill messages B) Answers to routine requests C) Claims and adjustment requests D) Good-news announcements E) Routine informational messages
When the terms of a lease require that the lessee record an asset and a liability, the two accounts are recorded at the present value of the total lease payments required
Indicate whether the statement is true or false
Which combination of communication styles between salesperson and customer will likely result in a good relationship, but will LEAST likely lead to a firm sale?
A) directive salesperson with directive customer B) directive salesperson with supportive customer C) supportive salesperson with supportive customer D) supportive salesperson with reflective customer E) reflective salesperson with emotive customer
When there is a significant difference between the service customers receive and the service the firm promotes, the firm has a ________ gap.
A. knowledge B. communications C. standards D. social expectations E. delivery