Answer the following statements true (T) or false (F)
1. The purpose of an information system in a hospitality organization is to assist in creating the service experience that the customer expects.
2. Providing information to the guest is in itself a service that is often just as important as the primary service that the organization provides.
3. It is important to share as much information with employees and guests as possible, even if it is not particularly important to them.
4. Information about services offered is usually found as part of the service product itself rather than within the service environment.
5. Information can also be considered part of the service product.
1. True
2. True
3. False
4. False
5. True
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When a company uses a supplier outside itself to provide goods and services, it is
A. outsourcing. B. countertrading. C. franchising. D. licensing. E. privatizing.
The cash and investment pool of Lake City allocates dividends, interest, and capital gains and losses on a periodic basis. When the cash and investment pool accrues interest earned on investments in debt securities, pending allocation to participating funds, it would credit which of the following accounts?
A. Revenues. B. Interfund Receivables. C. Undistributed Earnings on Pooled Investments. D. Interfund Loans.
A firm's choice of taxable year is usually dictated by the annual operating cycle of the firm's business.
Answer the following statement true (T) or false (F)
A defining characteristic of multicultural organizations is that
A. they are marked by an absence of prejudice and discrimination. B. managers in such organizations focus primarily on employees' visible differences. C. they are marked by high levels of intergroup conflicts. D. they do not employ people from minority groups. E. minority group members tend to be clustered only at certain levels in such organizations.