Listening is multifaceted. Besides taking in what a patient says, what else does listening include?
Incorporating the views of the physician
Correcting any errors in the patient's understanding
Injecting the nurse's personal views and statements
Interpreting and understanding what the patient means
Interpreting and understanding what the patient means
Rationale
Listening is powerful. It conveys the nurse's full attention and interest. A true caring presence involves listening. Listen to what is important to another person and the meaning of a situation to that person. Listening includes "taking in" what a patient says, interpreting and understanding what the patient is saying, and then giving back that understanding to the patient. It does not include incorporating the views of the physician, correcting the errors in the patient's understanding, or injecting the nurse's personal views and statements.
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