A patient states, "I don't want to die from cancer." The nurse responds, "I heard you say you don't want to die from cancer." The nurse's response is an example of which active listening behavior?
a. Silence
b. Validation
c. Summarizing
d. Minimal encouraging
ANS: C
Summarizing means briefly stating the main data gathered. For example: Nurse: "This is what I heard you say. Is that correct?" Silence involves pauses used with skill. Validation provides the patient with an opportunity to correct information, if necessary, at the time of summary. Minimal encouraging involves using sounds, words, or short phrases to encourage the patient to continue.
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