Why should firms avoid too much democratization of innovation?
What will be an ideal response?
Groundbreaking ideas can be replaced by lowest-common-denominator solutions.
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Citations enable writers to identify the sources of information used _______________
a. by all readers b. in the text itself c. unnecessarily d. inappropriately
How does the rendering of services on account affect the accounting equation?
A) assets increase; owner's equity increases B) assets decrease; owner's equity decrease C) assets increase; owner's equity decreases D) liabilities increase; owner's equity decreases
A customer must pay the bill when it is due with a revolving credit account
Indicate whether the statement is true or false
When confronted with an angry and emotional customer, the best first step toward service recovery is to
A. ask a coworker to take over handling the complaint to get a neutral perspective. B. call security in case it is necessary to escort the person from the building. C. gently but firms tell the person you will not tolerate being addressed in that tone of voice and turn away until he or she calms down. D. match the person's voice in intensity and volume to gain control of the confrontation. E. listen carefully and with empathy until the customer feels he or she has been heard.