The economic digital divide in the United States has been growing since the turn of the millennium.
Answer the following statement true (T) or false (F)
False
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Ellen came across an ad for a new restaurant which promised authentic French cuisine. When she ate there, however, she was disappointed to find that the food was mediocre and not very authentic
Which of the following gaps of service performance does this demonstrate? A) gap between service-quality specifications and service delivery B) gap between perceived service and expected service C) gap between service delivery and external communications D) gap between consumer expectation and management perception E) gap between management perception and service-quality specification
Which of the following will destroy the negotiability of an instrument?
A. Postdating the negotiability of an instrument B. Antedating the negotiability of an instrument C. Using phrases such as "please pay" or "pay to the order of" D. Conditioning payment on the payee's performance
Describe three of the major decision traps and how to avoid them.
What will be an ideal response?
Which of the following is a potential disadvantage of division of labor?
A. Slower response to environmental changes B. Organizational flexibility C. Decreased potential for conflict, both constructive and destructive D. Greater isolation of employees E. All of these are potential disadvantages of division of labor.