For the nonprofit organization, cause-related marketing or alliances create a risk that
a. it may incur additional expense
b. the public may view its actions as cynical
c. its image may suffer if it is not candid
d. there can be backlash if the partnership doesn't fit with the corporation's core product and service offerings
e. cash donations could decline because of the perception that the nonprofit is "being taken care of" by the corporate
E
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Which of the following is a form of trade protectionism?
A. A trade bloc B. A countertrade C. A revenue tariff D. An embargo E. Outsourcing
Behaviorally anchored rating scales (BARS) are constructed through the use of ____ to help evaluate employees’ performance.
a. MBO b. Critical incidents c. Performance standards d. Relevant requirements
FedEx developed a 12-item statistical Service Quality Indicator to measure customer satisfaction and service quality. The index is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages, and number of late deliveries. Each of the performance standards is weighted based on the relative importance of each standard to customers. By developing a Service Quality Indicator that incorporates customer-defined performance standards, FedEx is closing provider ________ of the gaps model of service quality.
A. Gap 1 B. Gap 2 C. Gap 3 D. Gap 4
When expressing numbers in legal documents, it is recommended that numbers one through __ . __ be spelled out in full
Fill in the blank(s) with the appropriate word(s).