Draw four pictures showing examples of four types of behavioral relationships for Joel Porter’s B M W automobile dealership. What type of relationship is involved when a customer must arrange financing? Are there common activities involved when a person either leases or buys an automobile? What type of relationship is there between an employee that is a manager or one that is a salesperson?
What will be an ideal response?
The extend relationship that is involved when a customer must arrange financing.
The common activities would be paying cash or arranging a loan. Another common activity would be transfer of title.
The relationship between an employee that is a manager and one that is a salesperson is general, assuming that a manager may also be a salesperson.
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