A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be the LEAST effective method for sharing the news with employees, given the sensitive nature of the message?
a. A face-to-face meeting with each employee
b. A well-written, empathetic letter to each affected employee
c. A telephone call to each affected employee
d. Electronic mail to all affected employees
D
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Intel's focus on designing complex, expensive microprocessors for PCs enabled competitors to develop cheaper chip sets for non-PC electronics devices. In the strategic intent model of competitive advantage, this is an example of:
A) building layers of advantage. B) loose bricks. C) changing the rules of engagement. D) collaborating. E) none of the above
Which step in the presentation plan involves reviewing goals and making initial contact?
A) approach B) needs identification C) presentation D) negotiation E) close
Until recently, most immigrants ________ from Europe or Asia and concentrated in New York; now they ________ from Cuba, Mexico, and Haiti and ________ in Florida, Texas, and California
A) came/come/reside B) had came/came/resided C) have come/come/reside D) came/are coming/are residing
To use an organizational enhancement approach for the justification of new HRIS, one must use ______.
a. benchmarking on HR audit metrics b. the savings from self-service employee portals as the major savings c. the savings from decreasing the number of HR employees needed to process the HRM d. employee information e. a cost–benefit analysis