Which structure or method is used to organize people and groups to enable them to focus on guest needs, wants, and expectations over all the organizational units?
a. cross-functional structure
b. poka-yoke system
c. blueprinting
d. PERT/CRM
a. cross-functional structure
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According to the text, the traditional definition of selling includes all of the following components EXCEPT:
A. communication between buyer and seller. B. providing customers with information. C. persuading a prospective customer to buy. D. explaining how to appear unselfish to customers. E. providing after-the-sale service.
The ________ requires that the government give a person proper notice and hearing of legal action before that person is deprived of his or her life, liberty, or property
A) procedural due process B) substantive due process C) Supremacy Clause D) Equal Protection Clause
Which of the following are examples of external databases in the data warehouse model?
A. Marketing, sales, inventory, and billing. B. Marketing information, sales information, and stock market analysis. C. Competitor and industry information, mailing lists, and stock market analysis. D. Data mart 1, data mart 2, and data mart 3.
Any activity thatsubstantially affects interstate commerce falls outside the scope of antitrust laws
Indicate whether the statement is true or false