The staff training center at a large regional hospital provides training sessions in CPR to all employees. Assume that the capacity of this training system was designed to be 1200 employees per year
Since the training center was first put into use, the program has become more complex, so that 1050 now represents the most employees that can be trained per year. In the past year, 950 employees were trained. The efficiency of this system is approximately ________ and its utilization is approximately ________.
A) 79.2 percent; 90.5 percent
B) 90.5 percent; 79.2 percent
C) 87.5 percent; 950 employees
D) 950 employees; 1050 employees
E) 110.5 percent; 114.3 percent
B
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People typically listen at no better than what efficiency rate?
A) 10 percent B) 25 percent C) 48 percent D) 50 percent E) 68 percent
An advertisement for the Four Seasons Hotel featured Marlene Wei, a housekeeper at the Four Seasons Hotel in Chicago. Copy for the advertisement noted that "Marlene is the soul of concern. She cannot sleep well at night unless she is certain you will. Her mission is to enhance your personal comfort and, in turn your professional efficiency the following day." By featuring Marlene Wei in an advertisement, the Four Seasons Hotel is ________ to address service intangibility.
A. Featuring service employees in advertising B. Leveraging social media C. Using brand icons D. Using viral marketing E. Using documentation
News conferences, press tours, and grand openings are examples of ________, a type of tool commonly used by public relations professionals
A) public service activities B) special events C) social networking D) development E) investor relations
What is the difference between a predefined exception and a user-defined exception?
What will be an ideal response?