Travis decided to use a shocking statistic during his introduction in order to grab his listeners’ attention. He was using the __________ technique for getting his audience’s attention.
a. story
b. startling statement
c. direct questions
d. personal reference
b. startling statement
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Information on which of the following is most useful for predicting reactions and responses, stimulating participation, and building sustaining relationships?
A) perceptions B) behaviors C) attitudes D) beliefs E) ethics
Which of the following is a characteristic of a high-context culture?
A) Little emphasis is placed on nonverbal cues in the communication process. B) Knowledge is an important commodity C) Information tends to be segmented and compartmentalized. D) Unspoken cues are a rich information source
If a company or organization feels it is being wrongly accused of some wrongdoing, how aggressively should it defend itself to key stakeholders?
What will be an ideal response?
When a listener is able to understand the speaker’s total message, the verbal and the nonverbal as well as the content and feelings, the listener is involved in ________ listening
Fill in the blank(s) with the appropriate word(s).