Which of the following statements is true of nonverbal gestures/signals?
a. Most of emotional meaning is communicated verbally.
b. The impression of a person's emotions is formed more strongly from the words the person uses than the person's tone of voice, facial expression, or other nonverbal means.
c. Nonverbal signals should be avoided, as they distort the meaning of a message.
d. Nonverbal messages are a rich communication source.
d
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In 2011, an earthquake and subsequent tsunami shut down the Fukushima Dai-ichi nuclear power plant in Fukushima, Japan, for months. This is an example of ______.
A. an unforeseen event that can disrupt operational and supply chain activities B. the success of contingency planning C. the quick response by the Japanese government in rescue operations D. the need for ISO intervention
The purpose of the conceptual framework developed by the Financial Accounting Standards Board (FASB) is to guide?
a. alternative rule making decisions b. enforcement decisions c. academic research and study d. Congressional decision-makers e. standard setting decisions
During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict
Fill in the blank(s) with correct word
Answer the following statement(s) true (T) or false (F)
1. Using customers as servers is referred to as yield management. 2. Overbooking is most often associated with yield/revenue management. 3. Part-time employees offer companies greater capacity flexibility. 4. Differential pricing is viewed as intrinsically fair by customers. 5. A multiple server “snake line” style queuing system is generally viewed as more fair than a system with separate queues.