Allie and her roommate Kristen live in the same dorm room. They had a disagreement about bedtime rituals, and both women are extremely agitated with one another. Kristen likes to sleep with the window shades open and with music playing, while Allie needs the room to be dark and quiet. Here is an excerpt of their recent conflict:ALLIE: Hi Kristen (smiles).KRISTEN: Hey.ALLIE: Do you have a minute to talk?KRISTEN: Sure. (rolls eyes behind Allie).ALLIE: I was hoping to talk about our bedtime rituals, since it seems like we both have very different ways we like to sleep.KRISTEN: Allie, I've tried sleeping in total darkness with no music and I just can't! My mind can't rest without the music and I've always had a fear of the dark. It's silly, I realize, but believe me, my parents tried to
change these habits for years with no success. I'm sorry.ALLIE: Kristen, the music you listen to drives me crazy…KRISTEN: I'm not listening to this. (Kristen leaves the room).Which approach would have helped the most in avoiding the conflict?
A. Instead of saying "Kristen, your music drives me crazy…" Allie should have said, "Kristen, I understand where you are coming from…"
B. Instead of saying "Allie, I've tried sleeping in total darkness with no music and I just can't!" Kristen should have said, "Allie, try to see it from my perspective."
C. Instead of saying "Kristen, your music drives me crazy…" Allie should have said, "I'm hoping we can come to a compromise…"
D. Instead of saying "Allie, I've tried sleeping in total darkness with no music and I just can't!" Kristen should have said, "Allie, I'm sorry if I've kept you up. Maybe we can come to a compromise."
Answer: D
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