A key characteristic of service blueprinting is that it makes little or no distinction between what customers experience "front-stage" and the activities of employees and support processes "backstage."
a. true
b. false
b. false
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Ellie took her diamond ring to Portman Jewelers Corp. for routine cleaning. An employee at the store sold the ring to Daniel who was unaware that the ring belonged to Ellie. Which of the following statements is true in this case?
A. Ellie can recover the ring from Daniel. B. Ellie cannot sue the store because the store employee acted in good faith. C. Ellie can recover the ring from the store under the Uniform Commercial Code's ownership principles because the service element is predominant in this case. D. Ellie can sue the store for conversion, but cannot recover the ring from Daniel because he was a buyer in the ordinary course of business.
________ advertising aims to stimulate repeat purchase of products and services
A) Reinforcement B) Comparative C) Persuasive D) Informational E) Reminder
Lambert Manufacturing has $120,000 to invest in either Project A or Project B. The following data are available on these projects (Ignore income taxes.): Project AProject BCost of equipment needed now$120,000 $70,000 Working capital investment needed now - $50,000 Annual net operating cash inflows$50,000 $45,000 Salvage value of equipment in 6 years$15,000 - Refer to Exhibit 12B-1 and Exhibit 12B-2, to determine the appropriate discount factor(s) using the tables provided.Both projects have a useful life of 6 years. At the end of 6 years, the working capital investment will be released for use elsewhere. Lambert's discount rate is 14%.The net present value of Project B is closest to:
A. $127,805 B. $105,005 C. $77,805 D. $55,005
Hike Sports Corporation's income statement data for last year is as follows: Sales revenue $200,000 Variable costs 140,000 Fixed costs 30,000 Operating income 30,000 What is Hike's breakeven point in dollars?
A) $100,000 B) $18,000 C) $142,000 D) $48,000