Could Emelia trust what Mr. Snyder told her about Mrs. Snyder?

Emelia coordinated a Meals on Wheels Program for the elderly, and supervised 10 volunteers who delivered the meals. One day, when Emelia filled in for a volunteer and delivered a meal to the Snyders, she found Mr. Snyder very agitated and worried because Mrs. Snyder was missing. Apparently she had wandered off before. Because it was cold outside and they lived two blocks from a busy street, Emelia was alarmed and struggled with how to respond to this unexpected situation. As she tried to prioritize her responsibilities, she began to wonder if her volunteers were communicating with her and if they were well-trained for their responsibilities.



Emelia needed to check Mr. Snyder¥s report against other evidence. Mr. Snyder was very agitated. His loss of weight suggests that he may not have been managing his diabetes well. If that were the case, it could be difficult for him to think and report clearly what has happened. Emelia needed to assess Mrs. Snyder¥s condition herself, hear her side of the story, and get information from other people about her current status. In addition, a comprehensive evaluation by a geriatric specialist was needed once the immediate crisis had been resolved.

Social Work & Human Services

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