The process of sending and receiving information without the use of written or spoken language is called what?
A) Listening
B) Selective perception
C) Nonverbal communication
D) Selective participation
E) Process communication
Answer: C
Explanation: C) Nonverbal communication is the process of sending and receiving information, both intentionally and unintentionally, without using written or spoken language.
Learning Obj.: LO 2.5: Explain the importance of nonverbal communication and identify six major categories of nonverbal expression.
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