A physician reprimanded a staff nurse in front of a patient about missing laboratory work in the chart. The staff nurse excused himself and left the room without answering the physician. The staff nurse managed the conflict by:
a. Avoiding
b. Accommodating
c. Compromising
d. Competing
ANS: A
Avoiding is not acknowledging the conflict and consequently not addressing the problem to solve it. Withdrawing from a conflict does not resolve it, and the individual who retreats may harbor a gnawing anger over a situation that drains energy needed for more constructive purposes.
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