There is a tutoring lab at a university that holds 20 students. Due to the popularity of the 3 tutors, the lab is always at capacity
Each student approaches a tutor an average of 2 times per hour, and a tutor spends on average 5 minutes per question from a student. The service time follows an exponential distribution.
(a) What proportion of the time are the tutors busy?
(b) What is the average waiting time for students in queue?
(a) ? = 0.86
(b) Wq = 0.06 hour
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