Labeling a person or group negatively is unethical for several reasons, one of which is that it denies them their right to
a. an opinion.
b. legitimate identities.
c. defend themselves.
d. speak freely
Ans: b. legitimate identities.
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Politeness in interpersonal communication refers to behavior that allows others to maintain both positive and negative face
a. True b. False
Verbal metacommunication is a necessary ingredient in successful relationships
Indicate whether the statement is true or false
Which of the following factors does NOT complicate the listening process?
a. internal b. environmental c. external d. interactional
Raul came to the United States from Mexico three months ago and he is still having trouble understanding Americans' tendency to rush all the time. He is also surprised when his teachers are irritated if he joins class several minutes after class has started. Raul's confusion about Americans' pace of life is based on which aspect of nonverbal behavior?
A) chronemics B) proxemics C) kinesics D) artifacts E) paralanguage