The best goodwill messages concentrate on the five Ss. Which of the following is not one of the five Ss?
A) Specific
B) Savvy
C) Spontaneous
D) Short
B
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A vendor's recent shipment at the retailer's distribution center was on time, but the boxes were mislabeled along with other infractions against the retailer's mandated shipment policies. What should the retailer do?
A. Send the shipment back. B. Pay the vendor invoice immediately to assure deliveries are still on time in the future. C. Initiate legal proceedings against the vendor. D. Issue a chargeback. E. Accept the vendor's gifts to repay the inconvenience infractions.
A "strategy" can be best described as a collection of techniques, practices, or methods you use when you are face to face with a customer
Indicate whether the statement is true or false
The U.S. Census Bureau's Survey of Business Owners shows that the number of minority-owned companies in the United States was __________ in 2012.
A. 5.8 million B. 1.3 billion C. 872,000 D. 8 million E. 2.9 million
In addition to closing costs, real estate agent fees of more than 10% are charged when you buy a home
Indicate whether the statement is true or false.