A large family of a patient with terminal cancer pain is constantly calling to report that the patient is in pain or needs to be moved or needs a drink. The nurse is having difficulty caring for other patients because this family is so demanding
What is the best way to deal with this situation?
a. Ask the family to leave.
b. Teach the family how to help provide for the patient's basic needs.
c. Show the family the hospital policy stating that only two visitors are allowed in the room at a time.
d. Negotiate with the family that if they avoid using the call light, the nurse will check on the patient every 30 minutes.
ANS: B
It is difficult for family members to see loved ones in pain. Including them in the planning helps them feel that they can help make the patient more comfortable. A. C. D. Asking them to leave or limit their visits will make them even more anxious as would limiting nursing care.
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