The term "workforce engagement" refers to:

a. the ability of an organization to accomplish its work processes through the knowledge, skills, abilities, and competencies of its workforce.
b. the extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization.
c. the art of creating conditions that allow the workforce to complete their work at their own peak level of efficiency.
d. the ability of an organization to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers.


b

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Political and social instability in the Middle Eastern region can primarily be attributed to:

A) desert conditions and lack of agricultural land. B) cultural differences among nations. C) a wide gap between rich and poor nations due to oil revenues. D) lack of water purification facilities. E) the "Arab Spring."

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Underapplied or overapplied factory overhead that is not large is normally charged or credited to which account?

a. Materials Inventory; b. Work In Process Inventory; c. Finished Goods Inventory; d. Cost of Goods Sold; e. Factory Overhead.

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Which is true about outsourcing?

A. Successful outsourcing creates jobs for the organization hiring the outsourcer; however, it does not increase jobs for the supplier of the outsourced services. B. Support of custom-written applications is a popular activity to outsource as outsourcers typically have more time and resources to dedicate to that type of support. C. The advantage of outsourcing is that once the contract is signed, the company who has hired the outsourcer does not have responsibility for the outsourced services. D. Due to the desire to outsource, there has been an increase in the number of companies that offer service desk outsourcing services.

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The OSHA general duties clause states that:

A. employers shall furnish a place of employment that is free from recognized hazards that are causing or are likely to cause death. B. employers shall keep the workplace secure from outside threats and loss of confidential information. C. employers have a duty to pay more to their employees than just a living wage. D. employers have a general duty to obey all civil rights laws. E. employers must allow OSHA inspectors to freely inspect company premises.

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