______ is the intention and ability to listen to others, use the content and context of the communication, and respond appropriately.
A. Passive listening
B. External listening
C. Internal listening
D. Active listening
D. Active listening
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Leadership is the ability to ______ employees to voluntarily pursue organizational goals.
A. force B. reward C. request D. compensate E. influence
According to Mintzberg’s classic analysis, which of the following decisional roles is most central to the nature of managerial work?
A. relationship-building B. communication C. training D. decision-making
Brandon orally assigned his right to $100 from a lawn mowing contract to Will as a gift. This assignment is
a. not valid because it was not in writing. b. valid even though it was oral and there was no consideration from Will. c. irrevocable once Brandon has told Will about the gift. d. not valid because Will gave no consideration for the assignment.
Answer the following statement(s) true (T) or false (F)
1. TQM is known for its high success rate. 2. Reengineering is the same as automation, downsizing, and reorganizing. 3. Six Sigma stresses application of tools and diligently questions existing work processes to result in a dramatic, measurable impact to the bottom line. 4. In acquisition of stronger cultures, integration and separation are more effective strategies. 5. Joint research and development consortia would be an example of interorganizational relationships.