Because Reliable Tool has only a few customers, the sales force manager wants to make satisfying customers throughout the sales process as important as making large sales
Which of the following is the best strategy for the Reliable Tool sales manager to adopt in order to motivate the sales force to focus on customer satisfaction?
A) paying the sales force on a straight commission
B) making commissions a large portion of each salesperson's compensation package
C) creating a recognition program for salespersons with the highest ratings on customer surveys
D) organizing the sales force by product line
E) organizing the sales force by industry
C
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When bonds are retired at maturity ________.
A) the bondholders are paid the face value plus the unamortized premium or less the unamortized discount B) the carrying value equals the face value plus the unamortized premium or less the unamortized discount C) the carrying value always equals the face value D) the entry to retire the bonds may include a gain or loss on retirement of bonds
How does the text define “oath”?
a. a private code b. a pact with oneself for ethical behavior c. a public promise d. a commitment to a profession’s public goals and ethics
For a given year, beginning and ending total liabilities were $8,400 and $10,000, respectively. At year-end, owners' equity was $26,000 and total assets were $2,000 larger than at the beginning of the year. If new capital stock issued exceeded dividends by $2,400, net income (loss) for the year was apparently
a. ($2,800). b. ($2,000). c. $400. d. $2,800.
A returns contract is another name for a ______ contract.
A. buyback B. quantity-flexibility C. cost-plus D. fixed-price