Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces model. Which of the following represents rivalry in the soft drink industry?
A. Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B. Zevia Natural Diet Soda begins selling directly over the Internet.
C. Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
D. Coke and Pepsi submit bids to the owner of a football stadium for the exclusive sale of their products during games.
Answer: D
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________ are an example of 100 percent physical goods.
A. Postal services B. Restaurant meals C. Paper towels D. Satellite radio subscriptions
Myrick owns 50 shares of stock in Richley Corp, which has a total of one thousand shares outstanding. If Richley decides to issue one thousand additional shares of stock and Myrick has preemptive rights, Myrick will be offered one hundred shares of the newly issued stock
a. True b. False Indicate whether the statement is true or false
Harold hired Blake Painters to paint his house. Blake decides he has too many jobs and delegates the duties to the Andrews Company. If Andrews does a poor job, and drips paint on Harold's flowers and windows, Harold:
a. can sue both Blake and Andrews. b. can sue Blake, but he cannot sue Andrews. c. can sue Andrews, but he cannot sue Blake. d. cannot sue, because he has accepted the benefits of the assignment.
Define the terms front room and back room and describe the roles these processes play in service operations. What must operations managers take into consideration when setting up these two processes?
What will be an ideal response?