The customer open order file is used to
a. respond to customer queries
b. fill the customer order
c. ship the customer order
d. authorize customer credit
A
You might also like to view...
The value delivery process can be divided into three phases, out of which "choosing the value" implies ________, which is the essence of strategic marketing
A) segmentation, developing, and delivering B) targeting, positioning, and communicating C) targeting, positioning, and delivering D) segmentation, targeting, and positioning E) researching, developing, and delivering
Gap 5 in the Gap Model of Service Quality is unique in that it is the only gap that occurs ________.
A. actual service delivery and what a firm promises to deliver B. between management's and customers' expectations C. between consumers' expectations and the perception of the service they receive D. actual service quality specifications and actual service delivery E. in small businesses but not in larger ones
Many corporations around the world practice the ‘family’ type culture of Gypsy Tigers, whereby employees are not pressured to perform at very high levels – instead, moderate performance is accepted as the norm. From a performance management perspective, what are the advantages/disadvantages of such practices?
What will be an ideal response?
It is a fact that supply chains have become increasingly more complicated in the past decade, with products moving across the globe. This means that:
A) loss reduction measures also have become more important B) there has been a growth of captive insurers C) duplication as a risk mitigant has also become more important D) hold-harmless agreements have become less relevant