When writing negative news, what should follow the direct opening?
A) A sincere apology
B) The negative news
C) A neutral buffer
D) An explanation of who you are
E) An explanation of why the news is negative
Answer: E
Explanation: E) In most cases, follow the direct opening with an explanation of why the news is negative. The extent of your explanation depends on the nature of the news and your relationship with the reader.
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