Describe the four-stage strategy typically followed by human resources managers to settle disputes.
What will be an ideal response?
The four-stage strategy typically followed by human resources managers to settle disputes is:
They investigate by interviewing the disputants and others and gathering more information. While talking with the disputants, they seek both parties' perspectives, remaining as neutral as possible. The discussion should stay issue-oriented, not personal.
They decide how to resolve the dispute, often in conjunction with the disputants' bosses. In preparing to decide what to do, they should not assign blame; at this point they should explore solutions.
They take action by explaining their decisions and the reasoning, and advise or train the disputants to avoid future incidents. They follow up by making sure everyone understands the solution, documenting the conflict and the resolution, and monitoring the results by checking back with the disputants and their bosses.
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