An assistant must screen calls according to the office policy, take complete and accurate messages, and ________.

A. Answer all questions that the patient may have
B. Only put through calls that they feel are important
C. Follow proper telephone etiquette
D. Distract the caller


Answer: C

Health Professions

You might also like to view...

________ Rehabilitation is the process of bringing the patient back as close as possible to his or her normal physical condition after injury or disease

Indicate whether the statement is true or false

Health Professions

Even if a school has not met the requirements for institutional accreditation, or has lost its accreditation, the credits that students earn at the school are still transferable to other schools which are accredited

A. True B. False

Health Professions

Each of the following would be appropriate treatment for the EMT to provide for the patient who you suspect is having a hypertensive crisis, EXCEPT:

A. Trendelenberg transport position. B. Call for, or meet up with and ALS unit. C. Administer oxygen. D. Place the patient in a position of comfort.

Health Professions

A male patient is confused and combative for no apparent reason. There are no life threats to his airway, breathing, or circulation, and his vital signs are pulse, 88; respirations, 16 breaths/min and adequate; blood pressure, 144/68 mmHg; and SpO2, 93% on room air. When addressing the patient's oxygenation status, which of these treatments would be appropriate?

A) Oxygen at 6 lpm via nasal cannula B) Oxygen at 15 lpm via a nonrebreather mask C) Positive pressure ventilation with room air D) Oxygen at 2 lpm via nasal cannula

Health Professions