Discuss the statement: "Patients' satisfaction is determined, to a great extent, by the quality of their communication with health care staff.". Include in your answer the underlying attitudes that influence good communication, the steps in the communication process, and suggestions for improving communication skills
Philosophy of Individual Worth
Respect for patients
Steps in effective communication
• Learn to ask good questions, listen actively, use feedback, be aware of nonverbal communication, etc., as presented in the chapter.
• Recognize communication barriers.
• Learn techniques to use in special situations, such as with hearing-impaired and Alzheimer's patients.
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