When are open-ended questions generally most useful?
a. During the initial part of the interview.
b. After several closed-ended questions have been asked.
c. While designing the genogram.
d. During the review of systems.
A
Asking open-ended questions at the beginning of an interview allows you to gather more infor-mation and establishes you as an empathic listener, which is the first step of effective communi-cation. Interviewing for the purpose of designing a genogram or conducting a review of systems requires more focused data than can be more easily gathered with direct questioning. Asking closed-ended questions may stifle the patient's desire to discuss the history of the illness.
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