Which of the following is good to remember during an impromptu speech?

A. Think in fives.
B. Take a deep breath to deal with nerves.
C. Say only what you think the audience wants to hear.
D. Draw it out.


Answer: B

Communication & Mass Media

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Oralia is conducting a training seminar on how to deal with angry customers. She has defined the skills, demonstrated the process, and given the trainees a chance to role play. Oralia should do all of the following to encourage trainees except:

a. Ask the trainees to identify the areas in which they are the most proficient. b. Provide honest positive feedback about what she observed. c. Offer suggestions for improvement. d. Ask other participants for positive feedback. e. all of the above techniques should be used to encourage trainees.

Communication & Mass Media

When you check the accuracy of your understanding of your partner's message by offering a summary in your own words, you are _____

Fill in the blanks with correct word

Communication & Mass Media

The basic components of group communication are interdependent members, collaboration, and common goals

True False

Communication & Mass Media

The more leaders are admired and respected, the more members ________ their behavior.

A. copy B. endorse C. admire D. resent E. none of these

Communication & Mass Media