Which of the following is not considered a feature in a contact center?
A. Automatic call distribution
B. Interactive voice response
C. Predictive dialing
D. Automatic predictive dialing
D. Automatic predictive dialing
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For food purchases, the majority of the decisions about brands are made in the store at the time of purchase
Indicate whether the statement is true or false
Philosophically, the right of ________ is the right to be protected against the arbitrary use of authority.
A. freedom of association B. continuance C. self-determination D. due process
Calculating quantitative competitive strength ratings for each of a diversified company's business units involves
A. identifying the competitive forces facing each business, rating the strength of these competitive forces industry by industry, and then ranking each business's ability to be profitable, given the strength of the competition it faces. B. determining each industry's key success factors, rating the ability of each business to be successful on each industry KSF, and adding the individual ratings to obtain overall measures of each business's ability to compete successfully. C. rating the caliber of each business's strategic and resource fit, weighting the importance of each type of strategic/resource fit, calculating weighted strategic/resource fit scores, and adding the weighted ratings for each business to obtain an overall strength score for each business unit that indicates whether the company has adequate strategic/resource fits to be a strong market contender in each of the industries where it competes. D. determining which businesses possess good strategic fit with other businesses, identifying the portion of the value chain where this fit occurs, and evaluating the strength of the competitive advantage attached to each of the strategic fits to get an overall measure of competitive advantage potential. Businesses with the highest/lowest competitive advantage potential have the most/least competitive strength. E. selecting a set of competitive strength measures, weighting the importance of each measure, rating each business on each strength measure, multiplying the strength ratings by the assigned weight to obtain a weighted rating, adding the weighted ratings for each business unit to obtain an overall competitive strength score, and using the overall competitive strength scores to evaluate the competitive strength of all the businesses, both individually and as a group.
In its most basic terms, a fiduciary relationship is one of A) trust
B) control. C) competition. D) disclosure.