If you do not recognize the name of the patient calling, the most appropriate response is
A. "Could you please tell me your name?"
B. "Has it been some time since you've seen the doctor?"
C. "Have you been to this practice before?"
D. "I don't recognize your voice. Who are you?"
E. "Are you one of our patients?"
B. "Has it been some time since you've seen the doctor?"
If you do not recognize a patient's name, it is better to ask, "Has it been some time since you've been in the office?" rather than to ask if the patient has been to the practice before.
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