Borrowers tend to prefer ________ to ________, whereas lenders prefer ________
A) fixed-rate loans; ARMs; fixed-rate loans
B) ARMs; fixed-rate loans; fixed-rate loans
C) fixed-rate loans; ARMs; ARMs
D) ARMs; fixed-rate loans; ARMs
C
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The law that prohibited banks from engaging in investment banking was the
A. Gramm-Leach-Bliley Act. B. Glass-Steagall Act. C. McFadden Act. D. Garn-St. Germain Act.
Tools that can be used for collecting primary data include:
A) survey research and interviews. B) consumer panels and observation. C) focus groups and survey research. D) interviews and observation. E) all of the above
Performance measurement is the use of both quantitative and qualitative tools to gauge an organization's performance in relation to a specific goal or an expected outcome
Indicate whether the statement is true or false
Which of the following is true with regard to services?
A) Services refer to purely tangible products. B) Services are a form of product that consists of activities, benefits, or satisfactions offered for sale. C) Services can be stored for later use. D) Services can be easily separated from their providers. E) Services are tangible product offerings whose quality can be easily measured.