Nonverbal communication can either be ________ or ________; meaning we can decide
to send a message using our body, voice, or use of time or we can send messages we are
unaware we are sending or don't mean to send.
Fill in the blanks with correct word
intentional, unintentional
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______ refers to an inflated view of one's self, especially about one's own power and importance
a. Ethnocentrism b. Narcissism c. Reframing d. Stereotyping
All of the following are ways to handle low-level and fleeting distractions except:
A. Speak a little louder. B. Acknowledge the distraction. C. Incorporate humor. D. Be more animated. E. Add extra attention-getting devices.
A study published in the Harvard Business Review asked leaders, “How can people become authentic leaders?” Results found that:
A. Authentic leaders have a solid education base, such as college or graduate school. B. There are no universal characteristics, traits, or styles that lead to success. C. Authentic leaders have followed specific role models. D. Most authentic leaders have overcome some trauma in life such as a dealth of a loved one, bankruptcy, or serious disease.
Today’s U.S. immigration policy is largely derived from that of what colony?
A. Massachusetts B. Maryland C. Pennsylvania D. Virginia