A nurse explains to a client that he will need to have a bowel prep before going to his esophagogastroscopy. On what should the nurse focus to improve communication skills?
1. Pace
2. Intonation
3. Simplicity
4. Clarity
Correct Answer: 3
Rationale 1: Pace helps indicate interest, anxiety, boredom, or fear—all of which modify the feeling and impact of the message.
Rationale 2: Intonation helps indicate interest, anxiety, boredom, or fear—all of which modify the feeling and impact of the message.
Rationale 3: Simplicity includes the use of commonly understood words, brevity, and completeness. A "bowel prep" may be completely meaningless to a client, but telling him that he needs to drink a gallon of laxative-like medication gets the point across better. Esophagogastroscopy is a complicated word. Using words like "small camera looking down your throat into your stomach" will make much more sense to the client.
Rationale 4: Clarity and brevity imply that the message is direct and simple—saying precisely what is meant and using the fewest words necessary.
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