Active listening and body language work together. Which of the following actions does the nurse take in addition to actively listening to the patient?
a. Sits facing the patient
b. Keeps arms and legs crossed
c. Leans back in the chair away from the patient
d. Avoids eye contact as much as possible
A
Feedback
A Active listening means being attentive to what the patient is saying both verbally and nonverbally. A nonverbal skill to facilitate attentive listening is to sit facing the patient. Facing the patient gives the message that the nurse is there to listen and is interested in what the patient is saying.
B For active listening, the arms and legs should be uncrossed, which suggests that the nurse is "open" to what the patient says.
C For active listening, the nurse should lean toward the patient. Leaning back in the chair away from the patient conveys that the nurse is not involved and interested in the interaction.
D For active listening, the nurse should establish and maintain intermittent eye contact. Eye contact conveys the nurse's involvement in and willingness to listen to what the patient is saying.
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