Sustainability initiatives should lead to ______________ customer service performance.
a. Increased
b. Decreased
c. Unchanged
d. Sustainability initiatives are incompatible with customer service performance
a. Increased
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It is normal for a company's strategy to end up being
A. a blend of proactive actions to improve the company's competitiveness and financial performance, and adaptive reactions to unanticipated developments and fresh market conditions. B. a blend of offensive actions on the part of managers to improve the company's profitability and defensive moves to counteract changing market conditions. C. a close imitation of the strategy employed by the recognized industry leader. D. a combination of conservative moves to protect the company's market share and somewhat more risky initiatives to set the company's product offering apart from rivals. E. more a product of clever entrepreneurship than of efforts to clearly set a company's product/service offering apart from the offerings of rivals.
A work plan for a formal report should A) be written after conducting primary or secondary research
B) define terminology to be used in the report. C) include a clear problem statement, a purpose statement, and a description of the research methods to be used. D) identify the credentials of the report writer.
In which of the four countries will people have most houses with gardens of their own?
a. Finland b. Spain c. UK d. Portugal
For a bank that has a positive duration gap, an increase in interest rates will cause a(n) _______ in the economic value of assets, that is _______ than the _________ in the economic value of liabilities, and a(n) _______ in the economic value of equity
a. increase, greater, decrease, increase b. increase, less, increase, decrease c. increase, greater, increase, increase d. decrease, less, decrease, increase e. decrease, greater, decrease, decrease