The informal rules that employees devise and follow to ensure order and preserve their self-respect in their interactions with customers are known as the

a. ropes.
b. order.
c. rules.
d. scripts.


a. ropes.

Sociology

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Environmental sociologists essentially argue that __________

a. more resource extraction will solve the environmental problems we face b. people tend to overreact to changes in the Earth's atmosphere c. humans have not harmed the environment d. the planet should be saved

Sociology

In 2016, foreign workers made up about ______ of the American workforce.

A. 1 percent B. 17 percent C. 27 percent D. 37 percent

Sociology

Gerontology is the study of the aging process from

a. childhood to late life. b. maturity to old age. c. middle age to retirement. d. retirement to death.

Sociology

In which job categories are the workers mostly women?

a. physicians b. corporate managers c. college professors d. elementary school teachers

Sociology